BCBSNM Member Services |
If you have questions about the Blue Cross Community Centennial Plan, we can help. To ask about what your plan covers, find a provider, change your PCP, and more, just call us.
- Call us toll-free at 1-866-689-1523.
- Members with hearing or speech loss can call the TTY/TDD line at 711.
- Member Services is available 8 a.m. to 5 p.m., Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.
- You can also email us.
- Write to us at:
Blue Cross Community Centennial
P. O. Box 27838
Albuquerque, NM 87125-7838
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BCBSNM Health Services |
- Call toll-free 1-877-232-5518. TTY: 711.
- 8 a.m. to 5 p.m., Monday–Friday
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BCBSNM Behavioral Health Services |
The type of service needed depends on the situation. A Care Coordinator can help members find out what services are covered.
- Call toll-free 1-877-232-5518. TTY: 711.
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New Mexico Crisis and Access Line (NMCAL) |
NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24 hours a day, 7 days a week.
- Call NMCAL at 1-855-NMCRISIS (1-855-662-7474).
- If you have a life-threatening emergency, please call 911.
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Special Beginnings® Maternity Program |
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24/7 Nurseline |
- Call toll-free 1-877-213-2567. TTY: 711.
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Transportation Services |
BCBSNM contracts with ModivCareTM for transportation services.
- Reservations: 1-866-913-4342
- Ride Assist: 1-866-418-9829 (If you have questions about a ride that you've already scheduled, or if you need to cancel your ride)
- Hearing Impaired (TTY): 1-866-288-3133
- 8 a.m. to 5 p.m., Monday–Friday
- Closed weekends and holidays
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Community Social Services |
- Call toll-free 1-877-232-5518, option 3, then option 5. TTY: 711.
- 8 a.m. to 5 p.m., Monday–Friday
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Ombudsman Specialist |
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Member Advisory Board |
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Native American Advisory Board |
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Provider Services |
If your provider needs to contact us, they may call the BCBSNM Provider Services Unit at 1-800-693-0663. |
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Blue Access Internet Help Desk |
If you need help getting into our secure website, Blue Access for MembersSM, call the Help Desk toll-free at 1-888-706-0583 (TTY: 711). The Help Desk is available 24 hours a day, 7 days a week. |
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