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Blue Access for Members and quoting tools will be unavailable from 3am - 6am on Saturday, October 20.

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Maintenance Notification:

Blue Access for Members and quoting tools will be unavailable from 2am - 5am on Saturday, October 20.

We apologize for any inconvenience.

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Assistance Available for Members Impacted by Severe Winter Weather in New Mexico

Dec. 06, 2013

During a natural disaster, you never know where you may end up. We at Blue Cross and Blue Shield of New Mexico (BCBSNM) understand that a number of our members living, working or traveling in and around New Mexico may be impacted and/or displaced as a result of severe winter weather.

BCBSNM is prepared to help these members by:

  • Explaining the options for accessing care
  • Helping to locate a network provider, hospital or dialysis center
  • Assisting with early refills of prescription medications
  • Working to ensure transition of care or continuity of care needs are met
  • Accessing your member identification information

Please follow these helpful tips:

  • For an emergency situation, you should go directly to the nearest hospital.
  • For non-emergency care needs, you can call the customer service number on the back of your member ID card to locate a network provider.
  • When arriving at the participating doctor's office or hospital, you will need to present your BCBSNM ID card.
  • If you do not have your member ID card, need help finding care or have coverage questions, our customer service representatives will assist you. You can also log in to your Blue Access for MembersSM account or access our website from your mobile device or desktop computer to search for a doctor, access your ID card and more.
  • BlueCard® participants (indicated by a suitcase on the member ID card) can call the National BlueCard access number to be routed to the appropriate customer service center.

Important Blue Cross Phone Numbers

  • BCBSNM Customer Service for HMO members: 800-423-1630
  • BCBSNM Customer Service for all other members (including Medicare Supplement policyholders): 800-432-0750
  • Blue MedicareRX: 888-285-2249
  • BCBSNM BlueSaludSM (Medicaid) members: 866-689-1523
  • National BlueCard access: 800-810-BLUE (2583)

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