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Maintenance Notification:

Blue Access for Members and quoting tools will be unavailable from 3am - 6am on Saturday, October 20.

We apologize for any inconvenience.

Maintenance Notification:

Blue Access for Members and quoting tools will be unavailable from 2am - 5am on Saturday, October 20.

We apologize for any inconvenience.

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Media Contact

If you are a member of media with questions, please contact:

Becky Kenny

(505) 816-2012
   Email Becky

For all other questions, please call: (800) 654-7385.

Need Answers Now? Find Payment Options, Check Application Status and More

Feb. 26, 2014

Over the past several weeks, many of our members have heard "please continue to hold" when calling our Customer Service Center. We sincerely apologize to all of you who are experiencing delays in getting the enrollment and benefit information you truly need. We understand that this has not been a good first experience for our new members, and has also been frustrating for our longtime members who have come to expect a very high level of customer service from us. We know that our members' time is valuable and we are working very hard to deliver the enrollment and benefit information you truly need.

Unfortunately, our problems reflect what is happening industrywide, as you and thousands like you are applying for new coverage within a limited window of time. However, we want to assure you that this problem is temporary, and that we are working quickly to get back to the level of customer service our members expect.

We have extended our Call Center hours and added more than 800 new call center representatives to take your calls. We've also added additional options to access benefits, confirm coverage, pay a bill or print a temporary ID card. Information on these options is below. Thank you for hanging in there with us as we work to regain your trust.

Frequently Asked Questions

We've compiled a list of the most common questions being asked by callers and ways to get help. You may be able to find the information you need to avoid having to call Customer Service.

Get answers to these frequently asked questions which include:

  • Has my coverage started? Can I use my health plan?
  • I need to get a prescription filled but don't have my ID card yet. What can I do?
  • I'm a new member and want to make a payment. What are my options to pay my premium?
  • When will I get my member ID card and how many will I get?

Find the answers to these questions and more, without having to call Customer Service.

Pay Your Bill

Concerned you won't receive your invoice in time to make a payment by March 1? Not to worry. March invoices are going in the mail this week, and we've extended the payment deadline. This means you'll have until March 31 to make your payment.

There are many convenient ways you can make a payment. Learn about your payment options.

Check Your Application Status

If you applied on the Health Insurance Marketplace or with Blue Cross and Blue Shield of New Mexico (BCBSNM) online and have not received information from us, call our Customer Service Center at 866-236-1702. We will help you as quickly as possible.

Applications typically take about 5–10 business days to process. If you just applied recently, we encourage you to wait to see if you receive your membership information soon. If you applied weeks ago and have not received anything from us, it is possible your application has been held up for some reason. Call us and we will look up the status of your application. Our call volumes are still very high, so you may have to hold for a long period before getting through. We apologize for this inconvenience.

View 2014 News Releases