Blue Access for Employers

BCBSNM Claim Letters Get a New Look

Blue Cross and Blue Shield of New Mexico (BCBSNM) is continually working to improve the member experience. We know that members need information that is easy to understand. That's why we recently updated the format, tone and readability of many of our standard claims letters.

In addition to redesigning the letter format, the content was updated to provide a friendly, clear, concise message to the member. The letters are written in plain language with clear direction, if appropriate, that the reader can quickly understand. Members can also view their letters electronically on our secure member website, Blue Access for MembersSM.

See a sample  of one of our revised claims letters.