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Welcome Federal Employees Health Benefits Program Members.
Blue Cross Blue Shield of New Mexico FEP Newsletter
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Service Benefit Plan Customer Service

Blue Cross and Blue Shield FEP Customer Service is ready to assist you with your health benefit needs. Our experienced representatives are trained to handle your questions about:

  • Claims
  • PPO benefits -- Basic Option and Standard Option
  • Dental benefits
  • Pharmacy programs
  • Other Blue Cross and Blue Shield benefit issues

You can expect a professional and courteous response to your inquiries when you e-mail us or call Customer Service toll-free at 1-800-245-1609 Monday through Thursday from 8 a.m. to 5 p.m. Mountain Time (MT) and on Friday from 9 a.m. to 2 p.m. (MT).

Other important phone numbers:
Retail Pharmacy Program 1-800-624-5060
Mail-Order Prescription Drug Program 1-800-262-7890
Blue Health ConnectionSM 1-888-258-3432
Vision Care Program 1-800-551-3337
Complementary and Alternative Medicine 1-877-258-7283
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company Independent Licensee of the Blue Cross and Blue Shield Association.

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