After You Enroll


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Look for These Communications:

Acknowledgment Letter


We will send you a letter within 10 days of receiving your enrollment form.


Verification Letter


You will receive a letter from us within 10 days of your enrollment. The letter will contain several questions to verify your enrollment and if you understand your plan choice.


Confirmation Letter/ID Card


After your enrollment has been approved, we'll send you a confirmation letter. It will include your Blue Cross Medicare Advantage Dual Care ID card and the date your coverage will be effective.


Welcome Kit


About two weeks after you get your ID card, you'll receive your Welcome Kit. It includes your Evidence of Coverage. And it tells you what you need to know about being a member of Blue Cross Medicare Advantage Dual Care.

Your Protections in this Plan

Blue Cross Medicare Advantage Dual Care agrees to stay in the program for a full year at a time. Each year, the plan decides whether to carry on for another year. Even if Blue Cross Medicare Advantage Dual Care leaves the program, you will not lose Medicare coverage.

Guidelines for Disenrollment

Disenrollment from Blue Cross Medicare Advantage Dual Care means ending your membership. Disenrollment can be voluntary or involuntary. We are not allowed to ask you to leave the plan because of your health.


Voluntary Disenrollment

You may end your membership in our plan only during certain times of the year, known as enrollment periods. All members have the opportunity to leave the plan during the Annual Enrollment Period. In certain situations, you may also be eligible to leave the plan at other times of the year. Refer to your Evidence of Coverage for more information.


To voluntarily disenroll:

  • You must choose to leave the plan.
  • You must provide a signed written notice to Blue Cross Medicare Advantage Dual Care (or, if enrolled through your employer group, the employer group must provide Blue Cross Medicare Advantage Dual Care with the request to disenroll you).
  • Call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, please call 1-877-486-2048.


Involuntary Disenrollment

Blue Cross and Blue Shield of New Mexico (BCBSNM) must disenroll an individual from Blue Cross Medicare Advantage Dual Care in the following cases:

  • The individual moves out of the plan's service area and becomes ineligible to be an enrollee of Blue Cross Medicare Advantage Dual Care.
  • The individual loses entitlement to Medicare.
  • The individual dies.
  • The individual fails to pay any premiums or late enrollment penalty.
  • The individual enrolls in a different Medicare Advantage, Medicare Advantage Prescription Drug Plan, or stand-alone Medicare Prescription Drug Plan.
  • The Blue Cross Medicare Advantage Dual Care contract is terminated or Blue Cross and Blue Shield of New Mexico discontinues offering Blue Cross Medicare Advantage Dual Care in any portion of the area where it had previously been available.
  • The individual intentionally misrepresents information to Blue Cross and Blue Shield of New Mexico regarding reimbursement for third-party coverage.