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Blue Care Connection* helps Blue Cross and Blue Shield of New Mexico (BCBSNM) members find the right resources, optimize their health care benefits and manage their medical conditions. Blue Care Connection provides personalized attention, support, online resources, health advocacy and much more.
Blue Care Connection services and programs available to BCBSNM members include the following:
Well onTargetSM – Wellness involves making healthy choices that enrich the mind, body and spirit. Well onTarget is a program designed to give you the tools and support you need, while rewarding you for making healthy choices. To guide you in making healthy choices, you will have access to a convenient, secure website which includes a health assessment, interactive tools and information as well as a points reward program.
Utilization and Case Management – Get help understanding your benefits and learn about health care resources. Just call the toll-free number listed on your ID card.
Behavioral Health – Licensed behavioral health professionals help members access services and offer support with co-existing medical conditions or disorders such as anxiety, depression, etc.
24/7 Nurseline – BCBSNM members can call the Nurseline for answers to health-related questions 24/7, and learn about more than 1,000 health topics using the audio library system. To access the toll-free number and directory of topics, log in to Blue Access for MembersSM. Go to My Health - Nurseline.
Special Beginnings®' – Expectant members – manage and understand your pregnancy with helpful educational materials and support, pregnancy risk factor identification, ongoing communication and monitoring and access to an online resource center. Members are supported from early pregnancy through six weeks after delivery.
Fitness Program – Regular exercise is an essential part of healthier living. With the Fitness Program, members and their covered dependents (age 18 and older) are eligible to participate and receive a flexible membership that allows them access to fitness centers nationwide.
Weight Management – Get guidance and support for healthy eating habits and weight loss. Set goals, create action plans, and get coaching to stay motivated.
Tobacco Cessation – Want to stop smoking? Our Tobacco Cessation program can help with tools, coaching and support, plus discounts for wellness-related products and services.
Condition Management Programs – Members can take advantage of resources that provide an integrated, holistic approach to health care management. This program helps those who have chronic disease by providing self-management guidance and external support services. As part of the Condition Management Programs, members with these chronic diseases receive educational materials, tools for self-care techniques and health counseling and coaching. For more information about these condition management programs, BCBSNM members can call the toll-free number on the back of their member ID card.
To access these services and more, log in to your Blue Access for Members account.
* Blue Care Connection (BCC) is available to most Blue Cross and Blue Shield of New Mexico (BCBSNM) members; however, some BCC programs and services may not be available to individual plan members or to groups who selected another health services vendor. Members can verify if they have access to BCC programs and services by calling the Customer Service number on the back of their ID cards, or by contacting their employer group benefits administrators.
Portions of the Well onTarget program are available to all BCBSNM members except for some individual plans or a few groups who have selected another health services vendor. Members can check with their employer group benefits administrators for additional information.
Well onTarget is a service mark of Health Care Service Corporation, a Mutual Legal Reserve Company
The Behavioral Health program is available only to those members whose health plans include behavioral health benefits through BCBSNM; all other features are available to non-HMO groups only.
The Special Beginnings Prenatal Program is available only to those members whose benefit plan includes maternity benefits through BCBSNM. Members should check their benefits or coverage documents or call Customer Service to verify that they have coverage for services.
The Fitness Program is provided by Healthways, Inc., an independent contractor which administers the Prime Network of fitness centers. The Prime Network is made up of independently-owned and managed fitness centers.