Blue Care Connection®
Blue Care Connection* helps Blue Cross and Blue Shield of New Mexico (BCBSNM) members find the right resources, optimize their health care benefits and manage their medical conditions. Blue Care Connection provides personalized attention, support, online resources, health advocacy and much more. Blue Care Connection services and programs available to Blue Cross and Blue Shield of New Mexico members include the following:
Utilization and Case Management
Get help understanding your benefits and learn about health care resources. Just call the toll-free number listed on your ID card.
Behavioral Health
Licensed behavioral health professionals help members access services and offer support with co-existing medical conditions or disorders such as anxiety, depression, etc.
24/7 Nurseline
BCBSNM members can call the Nurseline for answers to health-related questions 24/7, and learn about more than 1,000 health topics using the audio library system. To access the toll-free number and directory of topics, log in to Blue Access for MembersSM. Go to My Health - Tools and select Nurseline.
Special Beginnings®'
Expectant members – manage and understand your pregnancy with helpful educational materials and support, pregnancy risk factor identification, ongoing communication and monitoring and access to an online resource center. Members are supported from early pregnancy through six weeks after delivery.
Personal Health Manager
Access online tools and information to help you manage your health care. Want to improve overall health, manage a chronic health condition or prepare for a specific medical treatment? Find it all here.
Blue PointsSM Reward Program
Members earn Blue Points for engaging in certain healthy activities. The points are redeemable for popular health and wellness merchandise and service reward items.**
Fitness Program
Regular exercise is an essential part of healthier living. With the Fitness Program, members and their covered dependents (age 18 and older) are eligible to participate and receive a flexible membership that allows them access to fitness centers nationwide.
Weight Management
Get guidance and support for healthy eating habits and weight loss. Set goals, create action plans, and get coaching to stay motivated.
Tobacco Cessation
Want to stop smoking? Our Tobacco Cessation program can help with tools, coaching and support, plus discounts for wellness-related products and services.
Condition Management Programs
Members can take advantage of resources that provide an integrated, holistic approach to health care management. This program helps those who have chronic disease by providing self-management guidance and external support services. As part of the Condition Management Programs, members with these chronic diseases receive educational materials, tools for self-care techniques and health counseling and coaching. For more information about these condition management programs, BCBSNM members can call the toll-free number on the back of their member ID card.
To access these services and more, log in to your Blue Access for Members account.
* Blue Care Connection (BCC) is available to most BCBSNM members; however, some BCC programs and services may not be available to individual plan members or to groups who selected another health services vendor. Members can verify if they have access to BCC programs and services by calling the Customer Service number on the back of their ID cards, or by contacting their employer group benefits administrators.
** Blue Points Program Rules are subject to change without prior notice.
