Here you will find:
- Benefit information
- Downloadable Forms
- Frequently Asked Questions about the PNM PPO Plan
- Understanding Your Explanation of Benefits English brochure (PDF 317K)
- Understanding Your Explanation of Benefits Spanish brochure (PDF 226K)
The most frequently requested forms are available in Adobe Acrobat PDF format. If you do not have Acrobat Reader, download it for free at Adobe's Web site.
Provider Information
To locate a doctor or other providers with your PPO Plan, visit our online Provider Finder®.
If you need to locate providers outside of New Mexico, please check the BlueCard Doctor and Hospital Finder on the BCBS Association Web site.
Access Your Account and Claim Information Online
With Blue Access for Members, your account information is just a click away. You can:
- check the status of your claims
- view your explanations of medical benefits (EOBs)
- confirm who is covered under your plan
- access health and wellness information, create a personal health profile, and take a comprehensive health risk assessment
- research and compare quality and cost of hospital care using the Hospital Comparison Tool
- request a replacement ID card or print a temporary ID card
- receive email notification when a claim is finalized
Pharmacy Benefit Information
PNM members can log in to Blue Access for Members, go to the Rx Drugs page, and access the Prime Therapeutics site to view the Drug List, order prescriptions online via the PrimeMail prescription mail-order service, and research medications. If you have any questions about your prescription drug benefits, call 1-888-766-2227.
The PNM Resources, Inc., Designated Service Unit is Here for You
We provide a Designated Service Unit staffed by employees whose exclusive responsibility is to provide PNM members with customer-oriented and knowledgeable services. Our staff also includes Spanish-speaking representatives to assist members. If you have any further questions about your health benefits and coverage, please email us or call us toll-free at 1-888-PNM-BCBS (1-888-766-2227).
