Eligibility, Benefits, and Claim Status

To check eligibility, benefits, and claims status, submit an electronic request (ANSI 270/271 eligibility and benefits or 276/277 claim status) to Blue Cross and Blue Shield of New Mexico via your preferred vendor portal or practice management system.

Providers registered with Availity can visit  and follow the provider link at the top of the page. Find more information about Availity in our Electronic Commerce section. These are some of the eligibility, benefits, and claim status tools available via single-sign-on to Availity:


If you are unable to submit electronic requests, you may call our automated Interactive Voice Response (IVR) phone system Monday through Friday 5:00 a.m. to 10:30 p.m., MT, and Saturday, 5:00 a.m. to 2:00 p.m., MT.