Commercial Business
Claims – Medical or Dental
Provider Service Unit – 1-888-349-3706
Electronic Claims Filing
- Availity*– 1-800-282-4548
- EDI – 1-800-746-4614
Eligibility and Benefits
- Availity*
- Interactive Voice Response (IVR) – 1-888-349-3706
- HealthXnet*
Contracts, Contact Information Update, NPI Questions/Issues
Network Management
- 1-800-567-8540 or 1-505-837-8800
- Network Regions and Network Contact List by Region
Preauthorizations, Case Management, Disease Management
- Health Services – 1-800-325-8334 or 1-505-291-3585
- Benefits and Eligibility – Option 1
- Los Alamos National Laboratory – Option 2
- Authorizations or Transition of Care – Option 3
- Case Management – Option 4
- Pharmacy – Option 5
- iEXCHANGE Help Desk – Option 6
- Disease Management
- Nurse Care Advisor – 1-866-874-0912
In-state Hi-tech Radiology Services
- American Imaging Management (AIM) – 1-866-745-1789
Fax Numbers
- Case Management – 1-505-816-3861
- Disease Management – 1-505-816-3858
- Health Services – 1-505-816-3608
- Network Management – 1-866-290-7718 or 1-505-816-2688
- Utilization Management – 1-505-816-3857
Provider Education
- Education Workshops or call 1-903-923-2770
Government
*We do our best to ensure that the information on the Web sites shown above is useful, but can't be responsible for the content of those sites or any information you may take from them (please read our legal disclaimer). When you click on a site link above, it will open in a new window so that you can explore that site without having to leave here. When you are through visiting the other site, you can close that window and return to the BCBSNM site.
