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Contact Us

Contact NamePhone/E-mail/URL

Provider Service Unit

To obtain benefits, eligibility, or claims status

888-349-3706
Email Us

Electronic Claims Filing

Availity  800-282-4548
E-Commerce Center 800-746-4614

Eligibility and Benefits

Availity 
Interactive Voice Response
888-349-3706
HealthXnet  866-676-0290

Care Management Programs

855-462-1781

Credentialing Questions

800-567-8540 or 505-837-8800
Email Us

Network Services

For application inquiries, contractual issues, provider orientation, and education

800-567-8540 or 505-837-8800
Network Regions 
Network Contact List 

Health Services

  • Preauthorization of medical services
  • Case Management
  • Pharmacy Services
800-325-8334 or 505-291-3585

Health Services for Exchange Members

  • Preauthorization of medical services

855-462-1783

Fax: 866-589-8253

Behavioral Health Unit

(Includes preauthorization)
888-898-0070
Fax 877-361-7659
Address:
BCBSNM Behavioral Health Unit
PO Box 660235
Dallas, TX 75266-0235

FEP Behavioral Health
Phone: 877-783-1385 fepblue.org 

Condition Management

866-874-0912

Fax: 505-816-3856

Blue Cross Blue Shield of New Mexico
Medical Care Management
P. O. Box 660738
Dallas, TX 75266-0738

Condition Management for Exchange Members

855-462-1781

Fax: 866-589-8254

Blue Cross Blue Shield of New Mexico
Medical Care Management
P. O. Box 660738
Dallas, TX 75266-0738

Medical Management Correspondence for Exchange Members

855-462-1781

Fax: 866-589-8254

Blue Cross Blue Shield of New Mexico
Medical Care Management 
P. O. Box 660738
Dallas, TX 75266-0738

AIM Specialty Health

For RQI requests and verifications

AIM® 
866-745-1789

Fax Numbers

  • Case Management
    505-816-3861
  • Disease Management
    505-816-3856
  • Health Services
    505-816-3608
  • Network Services
    866-290-7718 or 505-816-2688
  • Utilization Management
    505-816-3857

Government

Medicaid 
Medicare 

Provider Education

Email Education Workshops

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