Key Contacts List

Blue Medicare PPO Key Contacts List

Blue Medicare PPO Provider Customer Service
(To obtain Benefits, Eligibility or Claims Status)

1-866-706-7745

M – F  8:00 a.m. – 5:00 p.m.  (MST)

Utilization Management (UM)

• Preauthorization and Out-of-Network Referrals

1-800-325-8334

• Preauthorization Fax

1-505-816-3608

• Case Management Programs

1-800-325-8334

• Case Management Programs Fax

1-505-816-3608

• Disease Management Programs

1-866-252-8106

• Disease Management Programs Fax

1-505-816-3608

American Imaging Management (AIM)

• Call Center

1-866-745-1789

• Internet

www.americanimaging.net*

• Fax

1-800-610-0050

Participating Labs

• Quest

1-800-232-3766

• SED

1-800-999-5227

• Tricore

1-800-245-3296

Electronic/Paper Claim Questions or Problems

• The Availity Health Information Network

1-800-AVAILITY
1-800-282-4548

Web site Address

www.availity.com*

• Blue Medicare PPO Claims Address
  (For submission of paper claims)

Blue Medicare PPO

P.O. Box  3567  

Scranton, PA  18505

Behavioral Health Services

• Mesa Mental Health
  (For Preauthorization Only)

1-800-583-6372

• Blue Medicare PPO Provider Customer Service  
  (To obtain Benefits, Eligibility or Claims Status)

1-866-706-7745

CMS Web site Address

www.cms.gov*