Mailing Address:
Medicaid Utilization Review
P.O. Box 27950
Albuquerque, New Mexico 87125-7950
Customer Service Toll-free Phone:
1-800-392-9019
E-mail:
E-mail us at NMMedicaid_UR@bcbsnm.com
Courier Delivery (FedEx, UPS):
4373 Alexander Boulevard NE
Albuquerque, New Mexico 87107
Hand-Carried Reviews:
Deliveries to the Alexander Blvd. address can be signed for by security personnel between 6:30 a.m. and 5:00 p.m. If you require copies of the signed receipt, please bring extra forms for security to sign, as they cannot make copies. No signatures will be available for abstracts left in the drop box.
Drop Box:
Effective March 1, 2006, abstracts can be dropped off at the Alexander Blvd. location. The drop box will be available 24 hours a day. All packages must be in a sealed envelope to comply with HIPAA regulations protecting PHI (Protected Health Information), SPI (Sensitive Personal Information), and to keep documents appropriately separated.
All mail received at this location by 3:00 p.m. each day will be processed as received that same day. Mail received after 3:00 p.m. will be processed as received the next business day. The drop box will be checked at 3:00 p.m. each business day and any contents present at that time will be date-stamped as received for that business day.
Fax 1-800-746-7292:
Fax-driven database can accept requests for DME, home health, hearing aid, contact lens, and therapy (physical, speech, occupation, and outpatient psychological) services.
