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Important Information for Lovelace Health Plan Providers

June 6, 2014

As of June 1, 2014, Blue Cross and Blue Shield of New Mexico (BCBSNM) acquired Lovelace Health Plan commercial members and the Medicare Advantage contract. This acquisition does not include Lovelace’s hospitals, providers, pharmacies or clinics.

  • Lovelace Health Plan members can continue to use their Lovelace member ID card until they receive new membership ID cards from BCBSNM.
  • All Lovelace hospitals, clinics and pharmacies will continue to accept Lovelace member ID cards until members receive their new ID cards from BCBSNM.

If you have questions on claims for dates of service through May 31, 2014, you may continue to contact Lovelace Health Plan Customer Care at (505) 727-5381 or (800) 808-7363, TTY at (800) 659-8331, Monday through Friday, 8 a.m. to 5 p.m.

If you are not currently a contracted provider with BCBSNM or have questions, you may contact BCBSNM at (505) 837-8800 or (800) 567-8540, or see How to Join.

Contracted providers with questions can call BCBSNM Provider Services at (888) 349-3706.

For more important information, view the Frequently Asked Questions .

View the contact list for the Lovelace Medicare HMO/ HMO-POS Plan .


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