Claim Number Format Change on Electronic Payer Responses
Blue Cross and Blue Shield of New Mexico assigns a Document Control Number to each claim we receive. This DCN allows us to monitor claim volumes while tracking the progress of each individual claim throughout the process.
For electronic claims, you or your billing service or clearinghouse can find the DCN on the electronic payer response report. Currently, the DCN on your payer response contains a combination of 12 alpha and numeric characters, such as 123456A7891X.
Effective Oct. 13, 2013, the DCN was enhanced so that the second to last character in the sequence will always be zero as in the following example: 123456A78910X. When you are conducting research on a particular claim, be sure to reference the enhanced DCN for faster, more accurate results.
If you have any questions regarding this notice, please contact our Electronic Commerce Center at 800-746-4614.