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Patient Benefits Accessibility During Annual Updates

January 8, 2014

Blue Cross and Blue Shield of New Mexico (BCBSNM) is working to incorporate the 2014 benefit changes elected by our groups and retail market policy holders. Providers performing an online inquiry for eligibility or benefits for these members may be instructed to contact Customer Service to obtain the information until the systems are updated.

During this time, we anticipate an increase in our call volumes, which may result in extended hold times through February due to the large number of policy changes underway. We are requesting you to postpone an eligibility and benefits request for patients who are not scheduled for an appointment in the future or in need of immediate treatment or service.