In the event of crossover claims, Blue Cross and Blue Shield of New Mexico (BCBSNM) must have a record of the NPI(s) you use for Medicare claims. Without this information, our system will not be able to recognize you as the billing provider and we will have problems adjudicating these claims.
The fastest way to share your NPI(s) with us is via e-mail at nmnpi@bcbsnm.com. We will attempt to verify your NPI using the NPPES registry; however, if your NPI is not found on the NPI registry, or if the data doesn't match, then we reserve the right to request submission of your confirmation notice from the Enumerator.
As a reminder: Always submit your claims to Medicare first when Medicare is primary. The Blue Cross and Blue Shield (BCBS) supplemental claims then automatically crossover. The electronic crossover claims have the claim and remittance information that is needed to process the BCBS supplemental claim.
