Prior Authorization and Step Therapy Programs

Prior authorization (PA) and step therapy (ST) encourage safe, cost-effective medication use by allowing coverage when certain conditions are met. A team of physicians and pharmacists develops and approves the clinical programs and criteria for medications that are appropriate for PA and ST by reviewing U.S. Food and Drug Administration (FDA) approved labeling, scientific literature and nationally recognized guidelines.

Prime Therapeutics, our pharmacy benefit manager, conducts all reviews of PA and ST requests from physicians for Blue Cross and Blue Shield of New Mexico (BCBSNM) members with prescription drug coverage. Please continue to contact BCBSNM for all New Mexico Medicaid preauthorization requests.

Physicians must complete and submit a request form for all PA and ST medications. Benefits will apply if the member meets specified criteria. If criteria are not met, the member may still choose to receive the medication and will be responsible for the full cost. The final decision regarding what medicines should be prescribed, regardless of benefit determination, is a decision between the patient and their physician.

Not all prescription drug benefit plans include the PA/ST program, and the drug categories may vary depending on the member's plan. If there are questions regarding prescription benefit coverage, please call the phone number on the back of the member's BCBSNM ID card.

Physicians can access, complete and submit PA and ST request forms electronically from the CoverMyMeds® website: 

Or, download PA and ST fax forms from the Prime Therapeutics website using the following links:

If you have questions or concerns regarding these programs, please call Prime Therapeutics at 800-544-1378.

CoverMyMeds is a registered trademark of CoverMyMeds LLC, an independent third party vendor that is solely responsible for its products and services. BCBSNM makes no endorsement, representations or warranties regarding any products or services offered by independent third party vendors. If you have any questions regarding the products or services they offer, you should contact the vendor(s) directly.

Prime Therapeutics LLC is a pharmacy benefit management company. BCBSNM contracts with Prime to provide pharmacy benefit management, prescription home delivery and specialty pharmacy services. BCBSNM, as well as several other independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime.