Claim Research Tool

The Claim Research Tool (CRT) offers enhanced, real-time claim status functionality to help you manage and resolve your Blue Cross and Blue Shield of New Mexico claims. To gain access to the CRT you must be registered with Availity .

You can use the CRT to:

  • Search by member ID/group number or claim number
  • Check status of multiple claims in one view
  • View claims for a particular date or date range
  • View claims according to status, such as paid, pended or denied
  • View detailed line level information, such as amount paid, ineligible reason code and description for each service line

For additional details, refer to the CRT tip sheet. 

Availity is a registered trademark of Availity, L.L.C., and independent third party vendor.