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Electronic Refund Management (eRM)

ERM is an online tool that can help simplify your overpayment reconciliation and related processes.

In addition to single sign-on convenience, eRM enables you to:

  • Receive electronic notification of overpayments
  • View overpayment requests
  • Inquire/Dispute/Appeal a request
  • Deduct from future payments
  • Pay by check

On-Demand Training

An eRM tutorial  is available to show you how to navigate the features of the eRM tool. Log in at your convenience to complete the tutorial and use it as a reference when needed.