Availity® iEXCHANGE® Single Sign-On FAQs
SSO is the process that allows a registered Availity user to use a single log-in and password to gain direct access to iEXCHANGE for the submission of preauthorization* requests. SSO eliminates the need for the BCBSNM provider to utilize separate URLs to complete this function.
*Preauthorization is also known as pre-certification or pre-notification.
iEXCHANGE is a web-based automated preauthorization tool for BCBSNM medical/surgical and behavioral health providers that supports direct submission and provides online approval of benefits for inpatient admissions and select outpatient services 24 hours a day, 7 days a week.
Availity is a health information network that offers a multi-payer portal which gives physicians, hospitals and other health care providers access to multiple payers’ information through a single website and a single log-in and password (sign-on). Availity offers a variety of business and clinical solutions to help providers reduce administrative costs by eliminating paperwork and phone calls. One of the nation’s largest electronic health information networks, the Availity Health Information Network processes more than a billion transactions each year.
All contracted medical/surgical and behavioral health providers may register for SSO.
Yes. Your organization must be registered with Availity. Once your registration with Availity is complete, your organization’s primary account administrator (PAA) can request access to BCBSNM Preauthorization from their Availity account.
The ability to submit preauthorization requests on iEXCHANGE without making a phone call, in addition to gaining access to other BCBSNM administrative, clinical and financial transactions on Availity, may help your practice reduce both administrative costs and improve operational workflow.
SSO requests for access to BCBSNM preauthorization requests will take approximately 7-14 business days to be completed, inclusive of the time it takes to register for Availity.
The Availity PAA will receive an email confirmation and notification within the Availity message center within 7-14 business days indicating the registration request is complete.
A notification will be provided with the reason(s) the registration could not be approved, allowing you to correct and re-submit the request.
You can send an email inquiry to the BCBSNM support team. Support staff will respond to your questions related to BCBSNM SSO registrations. Please allow three business days (excluding holidays and weekends) to receive a response before resubmitting your inquiry
If you have general questions or need training on how to use or manage your iEXCHANGE account, the BCBSNM iEXCHANGE Help Desk is available to assist you. Please email us at NM_iEXCHANGE_Help_Desk@hcsc.net.
Do I have to have a User ID established with iEXCHANGE prior to requesting access to the SSO through Availity?
No. You will be assigned a User ID with iEXCHANGE once you complete the BCBSNM SSO registration process through Availity.
If you are already registered with iEXCHANGE, you can continue to access iEXCHANGE directly as you do today, or register for SSO through Availity. iEXCHANGE will continue to be accessible while the SSO registration request is being processed.
For Availity/Single Sign-on access you must be using a supported web
browser. Availity/SSO and iEXCHANGE currently supports the following
browsers and versions:
- Internet Explorer version 6, 7, 8, and 9
- Mozilla Firefox all versions
For best results it is recommended that you use a supported web browser
version to access Availity/SSO and iEXCHANGE.