Provider Training


Availity participating providers can enroll in webinars and learn to submit electronic data interchange (EDI) batches using Availity's "Send and Receive EDI Files" functionality, interpret EDI reports, and set your EDI reporting preferences. View the webinar schedule .

Electronic Funds Transfer (EFT), Electronic Remittance Advice (ERA), Electronic Payment Summary (EPS)

  • EFT – a secure method of claims payment
  • ERA – an electronic file that explains claim payment and remittance information
  • EPS – an electronic print image of the Provider Claim Summary

Learn more about these electronic solutions

Electronic Refund Management (eRM)

eRM is an online tool that can help simplify your overpayment reconciliation and related processes. Learn More

Interactive Voice Response (IVR)

Our IVR system uses voice recognition technology so that you can obtain automated information on member eligibility, benefits or claims status. All you need to do is speak your request – the IVR does the rest. Learn More

iExchange Administrator and Staff Functions

iExchange is a Web-based application that supports an automated preauthorization process. Learn More