Provider Training


Availity

Availity participating providers can enroll in webinars. View the webinar schedule .

Register for BCBSNM hosted Back to Basics: Availity 101 complimentary online training.


Claim Research Tool Webinars

Detailed claim status is easily accessible online via the BCBSNM Claim Research Tool. Learn more


Electronic Funds Transfer (EFT), Electronic Remittance Advice (ERA), Electronic Payment Summary (EPS)

  • EFT – a secure method of claims payment
  • ERA – an electronic file that explains claim payment and remittance information
  • EPS – an electronic print image of the Provider Claim Summary

Learn more about these electronic solutions


Electronic Refund Management (eRM)

eRM is an online tool that can help simplify your overpayment reconciliation and related processes. Learn More


ICD-10 Testing Readiness Webinars

BCBSNM is hosting several online informational webinars to raise awareness about the importance of ICD-10 readiness, with an emphasis on enrolling to test with BCBSNM. Learn More


Interactive Voice Response (IVR)

Our IVR system uses voice recognition technology so that you can obtain automated information on member eligibility, benefits or to adjust a claim. All you need to do is speak your request – the IVR does the rest. Learn More


iExchange Administrator and Staff Functions

iExchange is a Web-based application that supports an automated preauthorization process. Learn More