Media Contacts

If you are a member of the media with questions, please contact:

Laurie Volkin at 505-816-2041

Email Laurie


For all other questions,
please call 800-654-7385.

USPS Delays May Impact Delivery of Premium Notices

Feb. 24, 2021

Due to recent delays in the U.S. Postal Service (USPS) mail delivery, some communications from Blue Cross and Blue Shield of New Mexico (BCBSNM) may not reach you as quickly as usual. This includes premium payment notices, member ID cards, explanations of benefits and other benefit materials.

We are aware of these delays and apologize for the inconvenience. To prevent any break in benefits:

  • You can pay your premium by phone. Call the Customer Service number listed on your BCBSNM member ID card for help paying your premium.
  • You can print a new member ID card, review your explanation of benefits and other coverage information by logging into your Blue Access for MembersSM (BAMSM) account online or by using the mobile app.