Contact Us

A Designated Service Unit is Here for You

If you need help communicating with Blue Cross and Blue Shield of New Mexico (BCBSNM), we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, call us toll-free at 877-878-LANL (5265) or email us.

BCBSNM Customer Service:
877-878-LANL (5265)
Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas.

The Customer Service number above is printed on the back of your member ID card. Please have your ID card available when you call. If you call after hours, you can leave a message and we will return your call by the next business day.

Mailing Address:
Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

Physical Address:
Blue Cross and Blue Shield of New Mexico
4373 Alexander NE
Albuquerque, NM 87107

LANL Websites

Visit one of the sites below to access more benefit information. When you finish visiting a site, simply close the new window to return to the BCBSNM site.

* We do our best to ensure that the information on the websites shown above is useful, but can't be responsible for the content of those sites or any information you may take from there (please read our legal disclaimer). When you click on a site link above, it will open in a new window so that you can explore that site without having to leave here. When you are through visiting the other site, you can close that window and return to the BCBSNM site.