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BCBSNM claim letters get a new look

Blue Cross and Blue Shield of New Mexico (BCBSNM) is always working to improve the member experience. We know that you need information that is easy to understand. That's why we recently improved the format, feel, and readability of many of our standard claim letters.

The letter format was redesigned. The text was changed to provide a friendly, clear, concise message. The letters are written in plain language that explains next steps that you can quickly understand. Members can also view their letters electronically on our secure member website, bcbsil.com/member.

BCBSNM plans more improvements to letters later this year.