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We will send you a letter within 10 days of receiving your enrollment form.
You will receive a letter from us within 10 days of your enrollment. The letter will contain several questions to verify your enrollment and if you understand your plan choice.
Confirmation Letter/ID Card
After your enrollment has been approved, we'll send you a confirmation letter. It will include your Blue Cross Medicare Advantage Dual Care ID card and the date your coverage will be effective.
About two weeks after you get your ID card, you'll receive your Welcome Kit. It includes your Evidence of Coverage. And it tells you what you need to know about being a member of Blue Cross Medicare Advantage Dual Care.
Blue Cross Medicare Advantage Dual Care agrees to stay in the program for a full year at a time. Each year, the plan decides whether to carry on for another year. Even if Blue Cross Medicare Advantage Dual Care leaves the program, you will not lose Medicare coverage.
Disenrollment from Blue Cross Medicare Advantage Dual Care means ending your membership. Disenrollment can be voluntary or involuntary. We are not allowed to ask you to leave the plan because of your health.
You may end your membership in our plan only during certain times of the year, known as enrollment periods. All members have the opportunity to leave the plan during the Annual Enrollment Period. In certain situations, you may also be eligible to leave the plan at other times of the year. Refer to your Evidence of Coverage for more information.
To voluntarily disenroll:
Blue Cross and Blue Shield of New Mexico (BCBSNM) must disenroll an individual from Blue Cross Medicare Advantage Dual Care in the following cases: