August 17, 2021
The Availity Claim Status tool provides enhanced, real-time claim status details to help you manage and resolve your Blue Cross and Blue Shield of New Mexico (BCBSNM) claims online. You can search for claims by using the member ID or specific claim number and the results provide more detailed information than the HIPAA-standard claim status 276/277 transaction.
The Availity Claim Status response now provides Additional Action(s) for specific ineligible reason codes on finalized Medicare Advantage claim denials. This information provides the same instruction as our Customer Advocates and will help you understand what further step(s) may be taken for certain denial scenarios.
For More Information…
- Join a weekly webinar hosted by BCBSNM to learn how to use the Availity Claim Status offering. Visit the Training page to register for an upcoming session.
- View the Claim Status Tool User Guide located on the Tools page for step-by-step navigation and helpful tips.
- Email our Provider Education Consultants if you have further questions or would like customized training.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.