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Online Portal Applications Help Expedite Administrative Workflow

September 24, 2016

Does your office or organization ever ask… "Is this patient eligible for Blue Cross and Blue Shield New Mexico (BCBSNM) benefits?", "Does this service require preauthorization?", or "How did my claim process?" If so, these questions and so many more can be answered with a few key strokes, in a matter of seconds using an online portal application, such as AvailityTM.

Electronic options deliver real-time resolution, avoiding disapproved services and optimizing your payment. You can confirm patient coverage, preauthorize services and post payments all within a few simple clicks.

Not only can you conduct HIPAA compliant transactions online, using Availity, providers can also:

  • submit pre and post exam transactions,
  • conduct pre-service request,
  • complete post-service reconciliation,
  • update provider demographics, and
  • enroll for electronic remittance and fund transfer.

If you have not registered and would like to learn more about Availity and our online referral and preauthorization tool iExchange®, register for a Back to Basics: Availity 101 Webinar.

Additionally, for more advanced training of online tools, email a Provider Education Consultant at PECS@bcbsnm.com.


Availity is a trademark of Availity, L.L.C., a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. Aerial, iExchange and Medecision® are trademarks of Medecision, Inc., a separate company that offers collaborative health care management solutions for payers and providers. BCBSNM makes no endorsement, representations or warranties regarding any products or services offered by third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly.