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HSD No Longer Issuing Separate Medicaid Cards for MCO-Enrolled Members

September 15, 2017

Effective Jan. 1, 2018, the New Mexico Human Services Department, Medical Assistance Division (HSD/MAD) will no longer issue Medicaid identification cards to Medicaid recipients who are enrolled with a Managed Care Organization (MCO).

Please note that as of Jan. 1, 2018, Medicaid recipients who enroll with Blue Cross Community CentennialSM will only receive a Blue Cross and Blue Shield of New Mexico-issued member ID card, which shall include the member's name, group number, and MCI ID number. Letters accompanying ID cards will explain that members will not receive a separate Medicaid card from HSD.

Providers should continue to ask for the ID card from Blue Cross and Blue Shield of New Mexico, but should no longer ask Blue Cross Community Centennial members to present an ID card from HSD. Be sure to verify eligibility before furnishing covered services.

If you have any questions regarding this change, please contact your regional network provider representative at 1-800-567-8540.