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Electronic Commerce Services – Hours of Operation Update

January 19, 2018

Blue Cross and Blue Shield of New Mexico (BCBSNM) supports the use of Electronic Data Interchange (EDI) transactions and related online tools for increased security and efficiency of daily operational, financial and administrative processes. We want to make it easier for you to conduct business with us, and electronic solutions can help.

BCBSNM’s Electronic Commerce Service Center is available to assist if you have questions or if you experience issues with EDI transactions or online tools. Beginning March 5, 2018, the Electronic Commerce Service Center hours of operation will change to the following schedule:

  • Monday through Thursday – 7:00 a.m. to 3:30 p.m. (MT)
  • Friday – 7:30 a.m. to 2:00 p.m. (MT)

You may contact our Electronic Commerce Service Center for assistance by emailing ecommerceservices@bcbsnm.com or calling 800-746-4614. If sending an email, make sure to include any pertinent information needed to research your issue.

To learn more about EDI transactions and other electronic options available to providers, refer to the Electronic Commerce page in the Claims and Eligibility section of our website at bcbsnm.com/provider. BCBSNM also hosts educational webinars to assist you with getting connected and navigating online tools and resources. To view upcoming webinar dates and times and register for a session, visit the Training page in the Education and Reference Center on our Provider website.