eviCore Hold Times May Increase Due to Hurricane Florence

September 13, 2018

You may experience longer-than-normal hold times when calling eviCore Healthcare (eviCore) due to Hurricane Florence. Providers should use the eviCore Healthcare Web Portal, which is available 24 hours a day, seven days a week.

One of eviCore’s key call centers is located in South Carolina and has activated its business continuity plan ahead of the storm’s landfall.

To manage call volume, eviCore is:

  • Rerouting calls to multiple call centers
  • Adding capacity in their Colorado Springs, Colo., and St. Louis offices

eviCore is an independent company that provides specialty medical benefits management for Blue Cross and Blue Shield of New Mexico.