Medicare Advantage Provider Call Center Lines Experiencing Longer Hold Times
You may experience longer than normal hold times on our Medicare Advantage Provider call lines 1-877-774-8592 starting March 24, 2020, due to the COVID-19 pandemic.
What should you do?
- Use Availity as much as possible for eligibility, claim status and Prior Authorizations.
- Availity’s Authorizations & Referrals tool (HIPAA-standard 278 transaction) allows you to submit inpatient admissions, select outpatient services and referral requests handled by Blue Cross and Blue Shield of New Mexico (BCBSNM).
- You can also check status on previously submitted requests and/or update applicable existing requests.
- Continue watching for additional notifications for changes including when the Medicare Advantage Provider call line resumes normal hold times.
Because this is a rapidly evolving situation, you should continue to use the Centers for Disease Control and Prevention (CDC) guidance on COVID-19 , as the CDC has the most up-to-date information and recommendations. Additionally, watch for updates on BCBSNM News and Updates and our COVID-19 Preparedness pages.
If you have any questions or if you need additional information, please contact your BCBSNM Provider Relations Representative.