Calls to Electronic Commerce Services will be Redirect to Email as of June 15, 2020
The Blue Cross and Blue Shield of New Mexico (BCBSNM) Electronic Commerce Services phone number of 800-746-4614 will be retired on June 15, 2020. As of this date providers and/or clearinghouses will be directed to email their inquiries to Electronic Commerce Services verses calling.
Electronic Commerce Services will remain available via email to assist you with the following Electronic Data Interchange (EDI) transactions:
- Electronic professional and institutional claim submission (837P and 837I transactions)
- Claim payment via 835 Electronic Funds Transfer (835 EFT)
- 835 Electronic Remittance Advice (835 ERA), or delivery of claim payment information
For more information on EDI transactions and other online tools and resources, refer to the Electronic Commerce section of our Provider website.