Contact Us

A Designated Service Unit is Here for You

If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us toll-free at 877-994-BLUE (2583). You can also contact Customer Service with a secure message through Blue Access for Members.

BCBSNM Customer Service:
877-994-BLUE (877-994-2583 )
Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas.

Fax number:

Mailing Address:
Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

Physical Address:
Blue Cross and Blue Shield of New Mexico
4373 Alexander NE
Albuquerque, NM 87107

BCBSNM Health Services:
Monday – Friday, 8 a.m. – 8 p.m. (MT)

BCBSNM Behavioral Health Unit:
24 hours a day, 7 days a week

Contact Information for Other Benefits

Express Scripts® Customer Service: 800-743-1720

Davis Vision® Customer Service: 800-999-5431

Delta Dental® Customer Service: 877-395-9420

State of New Mexico General Services Department of the Risk Management Division

Note: Prior to contacting the State of New Mexico General Services Department of the Risk Management Division, please contact your Benefit Specialist at your location or BCBSNM Customer Service.

Mailing/Physical Address:
1100 St. Francis Drive, Room #2073
P.O. Box 6850
Santa Fe, NM 87502

Phone Number: 505-827-2036

Fax Number: 505-827-2843

State of New Mexico Website

Visit the State of New Mexico Group Benefits Plan website* to access more benefit information. When you finish visiting that site, simply close the new window to return to the BCBSNM site.

* We do our best to ensure that the information on the website shown above is useful, but can't be responsible for the content of that site or any information you may take from there (please read our legal disclaimer). When you click on a site link above, it will open in a new window so that you can explore that site without having to leave here. When you are through visiting the other site, you can close that window and return to the BCBSNM site.