Welcome, UNM Health Plan Members

Blue Cross and Blue Shield of New Mexico (BCBSNM) is pleased to provide administrative services for UNM Health, a medical benefit plan for UNM employees, retirees, and their families. UNM Health Customer Care has experienced staff who are ready to help you navigate the system and get the most from your plan. UNM Health has a comprehensive network of doctors, staff, researchers, facilities, and UNM's hospitals to help you get the care you need. Visit the UNM Health website Learn more about third-party links

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Plan Benefits

Health insurance is one of the most important components of your employee benefits. UNM Health is pleased to provide health coverage for UNM employees and their covered dependents. The information below explains the benefits available under your UNM Medical Plan.

Note: Your health benefit plan has different coverage tiers. The higher the tier, the more you will pay out of pocket. You must obtain pre-approval for non-urgent/non-emergency services outside of the Tier 1 network, or the services will be considered out-of-network or ineligible for coverage.

When you access the UNM Health Network (Tier 1), you pay lower copays and coinsurance amounts. Search for Tier 1 providers:

Non-urgent/non-emergency access to BCBSNM PPO Network (Tier 2) providers and facilities in New Mexico requires Benefit Determination (BD) from UNM Health. If you obtain service without BD, the service will be covered as an out-of-network (Tier 3) benefit, and you will pay more out of pocket. Search for Tier 2 providers:


Questions about your coverage?

Call UNM Health Customer Care at 505-925-2432 or toll-free at 1-844-866-2224. You can also email Customer Care.