Dental Care

Blue Cross Community Centennial includes dental care for eligible members. Dental care is administered through DentaQuest.* It is important to use these benefits to keep your teeth healthy. Find helpful tips for healthy teeth on DentaQuest's website* . See "Oral Health Resources."

Finding a Dentist

If you need to find a dentist in your area, call Customer Service. If you have special needs, Customer Service can help you. Examples:

  • Need to know handicap accessible offices
  • Need to know languages spoken by a dentist

You can also search for dentists on DentaQuest's website* .

What services are covered?

Many dental services are covered when you see an in-network provider:

  • Preventive dental care – oral exams, cleanings, x-rays
  • Restorative dental care – fillings, crowns, tooth extractions
  • Periodontia – services to help you maintain healthy gums
  • Orthodontia – braces for eligible members under 21 years old

Dental benefits can vary depending on your age. See the Member Handbook pdf for a list of covered services.

What services are not covered?

Blue Cross Community Centennial does not cover certain dental services such as cosmetic dentistry, tooth bleaching, and implants. See the Member Handbook pdf for a list of non-covered services.

Dental Emergency

Most dental problems are not "emergencies." An emergency means the dental problem is life-threatening. Examples of a dental emergency:

  • Broken tooth
  • Knocked-out tooth
  • Toothache with swelling (possible infection)

If you have a dental emergency, call your dentist.

Urgent Dental Care

An urgent dental problem is when you need to be seen the same day, but it isn't serious enough to go the ER. You should be seen within 24 hours for urgent dental care. If you cannot find a dentist to see you within 24 hours, call Customer Service.

Non-Urgent Dental Care

A non-urgent dental problem is when you have symptoms but don't need to see a dentist the same day. Non-urgent dental problems should be seen within 14 days.

Routine Dental Care

Routine care is a regular dental check-up. Or it's a dental condition that is not causing problems or pain. You should be seen within 60 days of your request for routine care. If your dentist cannot see you within 60 days, call Customer Service.

Preauthorization for Dental Care

Some dental care requires prior approval. You must have approval before getting treatment. Call for approval before your appointment. For more information, check the Member Handbook pdf.

Questions?

Call Customer Service at 866-689-1523.

*Blue Cross and Blue Shield of New Mexico dental care services are administered by DentaQuest. Services are funded in part under a contract with the State of New Mexico.

 

Contact Us

If you have questions about Blue Cross Community Centennial, call 866-689-1523. Members with hearing or speech loss can call the TTY/TDD line at 711. You can also email us.