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Contact Us

A Designated Service Unit is Here for You

If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us toll-free at 1-888-371-1928. You can also contact Customer Service with a secure message through Blue Access for MembersSM.

BCBSNM Customer Service

1-888-371-1928
Monday – Friday, 6 a.m. - 8 p.m. (MT)
Weekends & Holidays, 8 a.m. - 5 p.m. (MT)
Closed Thanksgiving and Christmas.

Mailing Address:
Attn: APS DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

Physical Address:
Blue Cross and Blue Shield of New Mexico
4373 Alexander NE
Albuquerque, NM 87107

BCBSNM Health Services:
1-800-325-8334
Monday – Friday, 8 a.m. - 8 p.m. (MT)

BCBSNM Behavioral Health Unit:
1-888-898-0700
24 hours a day, 7 days a week

Contact Information for Other Benefits

Express Scripts® Customer Service:
1-800-498-4904

Website: www.express-scripts.com

Davis Vision® Customer Service:
1-800-999-5431

Website: www.davisvision.com

Delta Dental® of New Mexico Customer Service:
1-877-395-9420

Website: http://www.deltadentalnm.com

APS Employee Benefits Office

Address:

6400 Uptown Blvd. NE 
Suite 115 East 
Albuquerque, NM 87110
Phone: 1-505-889-4859
Fax: 1-505-889-4882

Albuquerque Public Schools Website

Visit the APS website to access more benefit information. When you finish visiting that site, simply close the new window to return to the BCBSNM site.