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Contact Us

A Designated Service Unit is Here for You

If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us toll-free at 1-888-371-1928. You can also contact Customer Service with a secure message through Blue Access for MembersSM.

BCBSNM Customer Service

Monday – Friday, 6 a.m. - 8 p.m. (MT)
Weekends & Holidays, 8 a.m. - 5 p.m. (MT)
Closed Thanksgiving and Christmas.

Mailing Address:
Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

Physical Address:
Blue Cross and Blue Shield of New Mexico
4373 Alexander NE
Albuquerque, NM 87107

BCBSNM Health Services:
Monday – Friday, 8 a.m. - 8 p.m. (MT)

BCBSNM Behavioral Health Unit:
24 hours a day, 7 days a week

Contact Information for Other Benefits

Your prescription coverage is provided by a third-party pharmacy benefits manager. Contact your company’s pharmacy benefits manager for more information.

Davis Vision® Customer Service:


Delta Dental® of New Mexico Customer Service:


APS Employee Benefits Office


6400 Uptown Blvd. NE 
Suite 115 East 
Albuquerque, NM 87110
Phone: 1-505-889-4859
Fax: 1-505-889-4882

Albuquerque Public Schools Website

Visit the APS website to access more benefit information. When you finish visiting that site, simply close the new window to return to the BCBSNM site.