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A Designated Service Unit is Here for You

If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us toll-free at 1-888-966-7742. You can also contact Customer Service with a secure message through Blue Access for Members.

BCBSNM Customer Service: 
1-888-9NMPSIA (1-888-966-7742) 
Monday – Friday, 6 a.m. – 8 p.m. (MT) 
Weekends & Holidays, 8 a.m. – 5 p.m. (MT) 
Closed Thanksgiving and Christmas.

Fax number: 
1-505-816-4333

Mailing Address: 
Attn: NMPSIA DSU 
Blue Cross and Blue Shield of New Mexico 
P.O. Box 27630 
Albuquerque, NM 87125-7630

Physical Address: 
Blue Cross and Blue Shield of New Mexico 
4373 Alexander NE 
Albuquerque, NM 87107

BCBSNM Health Services: 
1-800-325-8334 
Monday – Friday, 8 a.m. – 8 p.m. (MT)

BCBSNM Behavioral Health Unit: 
1-888-898-0700 
24 hours a day, 7 days a week

Contact Information for Other Benefits

Davis Vision® Customer Service: 
1-800-999-5431 
Website: www.davisvision.com

United Concordia Customer Service: 
1-888-898-0370 
Website: www.ucci.com

NMPSIA Eligibility Office

Note: Prior to contacting your eligibility office, please contact your Benefit Specialist at your school location.

Mailing Address: 
Erisa Administrative Services, Inc. 
1429 2nd Street 
Santa Fe, NM 87505 
Phone Number: 1-800-233-3164 
Fax Number: 1-505-988-8943

NMPSIA Home Office

Note: Prior to contacting the NMPSIA Home Office, please contact your Benefit Specialist at your school location or BCBSNM Customer Service.

Mailing/Physical Address: 
New Mexico Public Schools Insurance Authority 
410 Old Taos Highway 
Santa Fe, NM 87501 
Phone Number: 1-800-548-3724 or 1-505-988-2736 
Fax Number: 1-505-983-8670

New Mexico Public Schools Insurance Authority Website

Visit the NMPSIA website  to access more benefit information. When you finish visiting that site, simply close the new window to return to the BCBSNM site.

Contact us via secure messaging

If you are a BCBSNM member, you can contact Customer Service with a secure message through Blue Access for MembersSM.

Log in to Blue Access for Members