Blue Access for Employers

Contact Us

Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630


Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

If you are a member with a question about your coverage, please contact Customer Service at the phone number on the back of your membership card or at 1-800-432-0750.

Group Sales
For group product inquiries, including dental, vision and life insurance e-mail our Group Sales team. 1-800-672-9700
Fax 1-505-837-8600

Individual Sales
For individual product inquiries, including dental, e-mail our Individual Sales team. 1-866-445-1396
Fax 1-505-837-8600
Medicare Sales 1-855-375-8934
Fax 1-505-816-2267

Blue Access for Employers Hours of Operation:
Monday – Friday 4:30 a.m. – 11 p.m. MT
Saturday 4:30 a.m. – 5:00 p.m. MT
Sunday 4:30 a.m. – 11 p.m. MT

Blue Access for Employers is available 24x7 for majority of functions. Employee Enrollment and Maintenance transactions are not available 11 p.m. to 4:30 a.m. MT

Blue Access Internet Help Desk

Help Desk Hours of Operation:
Monday – Friday 6:00 a.m. – 9:00 p.m. MT
Saturday 6:00 a.m. – 2:30 p.m. MT

Have a comment about Blue Access for Employers? Send us an email.