Blue Access for Employers

Contact Us

Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

(505)291-3500
(800)835-8699

Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Ballon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - Full Service Unit: Claims and Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107




If you are a member with a question about your coverage, please contact Customer Service at the phone number on the back of your membership card or at 800-432-0750.


Group Sales
For group product inquiries, including dental, vision and life insurance e-mail our Group Sales team. 800-672-9700
505-837-8787
Fax 505-837-8600
Southern New Mexico Sales (e.g. Las Cruces, Roswell, and Surrounding Areas) 575-532-5752
Fax 575-532-5756

Individual Sales
For individual product inquiries, including dental, e-mail our Individual Sales team. 866-445-1396
Fax 505-837-8600
Southern New Mexico Sales (e.g. Las Cruces, Roswell, and Surrounding Areas) 575-532-5752
Fax 575-532-5756
Medicare Sales 1-855-375-8934
505-816-2140
Fax 505-816-2267


Blue Access for Employers Hours of Operation:
Monday – Friday 5:30 a.m. – Midnight (CT)
Saturday 5:30 a.m. – 6:00 p.m. (CT)
Sunday 5:30 a.m. – Midnight. (CT)

Blue Access for Employers is available 24x7 for majority of functions. Employee Enrollment and Maintenance transactions are not available Midnight to 5:30am (CST)

Blue Access Internet Help Desk
1 (888) 706-0583

Help Desk Hours of Operation:
Monday – Friday 7:00 a.m. – 10:00 p.m. (CT)
Saturday 7:00 a.m. – 3:30 p.m. (CT)

E-mail
Have a comment about Blue Access for Employers? Send us an e-mail.