Contact Us

Have you visited our Frequently Asked Questions page? There, you'll find information that can help you log in to and use your Blue Cross and Blue Shield of New Mexico member account, understand your health insurance plan and answer some of our members' most common questions.

Individual & Family

Review the Individual and Family Contact Guide.

I have questions about enrolling in a new plan:

1-888-809-1135

Monday – Friday: 7 a.m. – 7 p.m. MT
Saturday: 7:30 a.m. – 11:30 a.m. MT
Sunday: Closed

I'm a member with a question for customer service:

1-866-236-1702

Monday – Friday: 6 a.m. – 8 p.m. MT
Saturday: 7 a.m. – 4 p.m. MT
Sunday: Closed

I want to make a payment:

Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.

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Medicare (65+)

I have a question about enrolling in Medicare:

1-866-286-6159 (TTY 711)

I'm a Medicare Advantage member:

1-877-774-8592 (TTY 711)

I'm a Medicare Advantage Dual Care member:

1-877-688-1813 (TTY 711)

I'm a Medicare Part D member:

1-888-285-2249 (TTY 711)

I'm a Medicare Supplement member:

1-800-307-8144 (TTY 711)

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Medicaid

I'm a member with a question for customer service:

1-866-689-1523

I want to contact you by mail:

Blue Cross and Blue Shield of New Mexico Medicaid
P.O. Box 650712
Dallas, TX 75265-0712

I want to contact health services, the 24/7 Nurseline or other Medicaid services:

Please visit our BCBSNM Medicaid contact page.

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Employer/Group

You can always call Customer Service at the phone number listed on your member ID card.

I have an HMO plan and have a question for customer service:

1-800-432-0750

I have a PPO plan and have a question for customer service:

1-800-432-0750

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Additional Contact Information

Last Updated: July 01, 2024