Contact Us

Have you visited our Frequently Asked Questions page? There, you'll find information that can help you log in to and use your Blue Cross and Blue Shield of New Mexico member account, understand your health insurance plan and answer some of our members' most common questions.

Individual & Family

I have questions about enrolling in a new plan:

1-888-809-1135

Monday – Friday: 7 a.m. – 7 p.m. MT
Saturday: 7 a.m. – 5 p.m. MT
Sunday: 9 a.m. – 1 p.m. MT

I'm a member with a question for customer service:

1-866-236-1702

Monday – Friday: 6 a.m. – 8 p.m. MT
Saturday: 7 a.m. – 4 p.m. MT
Sunday: Closed

I want to make a payment:

Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.

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Medicare (65+)

I have a question about enrolling in Medicare:

1-866-286-6159

I'm a Medicare Advantage member:

1-877-774-8592

I'm a Medicare Advantage Dual Care (HMO SNP) member:

1-877-688-1813 (TTY 711)

I'm a Medicare Part D member:

1-888-285-2249

I'm a Medicare Supplement member:

1-800-307-8144

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Medicaid

I'm a member with a question for customer service:

1-866-689-1523

I want to contact you by mail:

Blue Cross Community Centennial
P.O. Box 27838
Albuquerque, NM 87125-7838

I want to contact health services, the 24/7 Nurseline or other Medicaid services:

Please visit our BCBSNM Medicaid contact page.

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Employer-Offered Plans

You can always call Customer Service at the phone number listed on your member ID card.

I have an HMO plan and have a question for customer service:

1-800-432-0750

I have a PPO plan and have a question for customer service:

1-800-432-0750

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Additional Contact Information

Last Updated: Aug. 17, 2023