Contact Us

Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

1-505-291-3500
1-800-835-8699

Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - FSU/Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

Make a Payment

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Product and Program Contact Information

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:

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Individual and Family Plans

If you have coverage through your employer, call the toll-free number on the back of your ID card.

Under 65 Customer Service for Existing Members

1-866-236-1702

Monday – Friday: 6 a.m. – 7 p.m. CT
Saturday: 7 a.m. – 4 p.m. CT
Sunday: Closed

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Group Plans

For customer service, call the toll-free number listed on your member ID card.

HMO customer service: 1-800-432-0750

PPO customer service: 1-800-432-0750

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All Other Members

BCBSNM Customer Service: 1-800-432-0750

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Medicare and Medicaid Plans

Medicaid Members: 1-866-689-1523
Medicare Advantage Members: 1-877-774-8592
Medicare Part D Members: 1-888-285-2249
Medicare Supplement Members: 1-877-587-6623
Medicare Information and Sales: 1-855-375-8934

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Human Resources Inquiries

1-866-977-7378

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Supplier Registration

If you are interested in conducting business with Blue Cross and Blue Shield of New Mexico, this link takes you to our Supplier Registration Portal.