Contact Us

Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630


Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - FSU/Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

Make a Payment

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Product and Program Contact Information

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:


Individual and Family Plans

If you have coverage through your employer, call the toll-free number on the back of your ID card.

Under 65 Customer Service for Existing Members


Monday – Friday: 6 a.m. – 7 p.m. CT
Saturday: 7 a.m. – 4 p.m. CT
Sunday: Closed


Group Plans

For customer service, call the toll-free number listed on your member ID card.

HMO customer service: 1-800-432-0750

PPO customer service: 1-800-432-0750


All Other Members

BCBSNM Customer Service: 1-800-432-0750


Medicare and Medicaid Plans

Medicaid Members: 1-866-689-1523
Medicare Advantage Members: 1-877-774-8592
Medicare Part D Members: 1-888-285-2249
Medicare Supplement Members: 1-877-587-6623
Medicare Information and Sales: 1-855-375-8934


Human Resources Inquiries



Supplier Registration

If you are interested in conducting business with Blue Cross and Blue Shield of New Mexico, this link takes you to our Supplier Registration Portal.