Contact Us

Individual & Family

Review the Individual and Family Contact Us page.

I have questions about enrolling in a new plan:

1-888-809-1135

Monday – Friday: 7 a.m. – 7 p.m. MT
Saturday: 7:30 a.m. – 11:30 a.m. MT
Sunday: Closed

I'm a member with a question for customer service:

1-866-236-1702

Monday – Friday: 6 a.m. – 8 p.m. MT
Saturday: 7 a.m. – 4 p.m. MT
Sunday: Closed

I want to make a payment:

Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.

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Medicare (65+)

I have a question about enrolling in Medicare:

1-866-286-6159 (TTY 711)

I'm a Medicare Advantage member:

1-877-774-8592 (TTY 711)

I'm a Medicare Advantage Dual Care member:

1-877-688-1813 (TTY 711)

I'm a Medicare Part D member:

1-888-285-2249 (TTY 711)

I'm a Medicare Supplement member:

1-800-307-8144 (TTY 711)

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Medicaid

I'm a member with a question for customer service:

1-866-689-1523

I want to contact you by mail:

Blue Cross and Blue Shield of New Mexico Medicaid
P.O. Box 650712
Dallas, TX 75265-0712

I want to contact health services, the 24/7 Nurseline or other Medicaid services:

Please visit our BCBSNM Medicaid contact page.

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Employer/Group

You can always call Customer Service at the phone number listed on your member ID card.

I have an HMO plan and have a question for customer service:

1-800-432-0750

I have a PPO plan and have a question for customer service:

1-800-432-0750

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Additional Contact Information