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Contact Us

Have questions? We’re here to help.

Sales Inquiries

To learn more about our products and services, contact your agent, broker or consultant. Our Blue Cross and Blue Shield of New Mexico sales team will work with your representative to present health insurance solutions to your organization. Prospective employer customers not currently represented by an agent or broker can reach us via email.

Top Contacts for Existing Group Business

The following numbers are for our employer customers. BCBSNM members should use the numbers on the back of the member ID cards for service.

Group Membership and Eligibility Inquiries

Small Group Account Management
1-800-281-0446 Options 2, then Option 1

Benefit, Claims and Member Inquiries

Group Billing and Accounts Receivable

Prescription Inquiries (Prime Therapeutics®)

BlueCare DentalSM 

Blue Access for EmployersSM Help Desk

Monday – Friday: 8:00 a.m. to 11:00 p.m. MT
Saturday: 8:00 a.m. to 4:30 p.m. MT

Our Mailing Address

Blue Cross and Blue Shield of New Mexico
5701 Balloon Fiesta Pkwy
Albuquerque, NM 87113300