Woman walking with phone in hand

Contact Us

Have questions? We’re here to help.

Sales Inquiries

To learn more about our products and services, contact your agent, broker or consultant. Our Blue Cross and Blue Shield of New Mexico sales team will work with your representative to present health insurance solutions to your organization. Prospective employer customers not currently represented by an agent or broker can reach us via email.

Top Contacts for Existing Group Business

The following numbers are for our employer customers. BCBSNM members should use the numbers on the back of the member ID cards for service.

Group Membership and Eligibility Inquiries
1-855-346-2015

Small Group Account Management
1-800-281-0446 Options 2, then Option 1

Benefit, Claims and Member Inquiries
1-800-432-0750

Group Billing and Accounts Receivable
1-800-320-2595

Prescription Inquiries (Prime Therapeutics®)
1-800-423-1973

BlueCare DentalSM 
1-866-739-4090

Blue Access for EmployersSM Help Desk

1-888-706-0583
Monday – Friday: 8:00 a.m. to 11:00 p.m. MT
Saturday: 8:00 a.m. to 4:30 p.m. MT

Our Mailing Address

Blue Cross and Blue Shield of New Mexico
5701 Balloon Fiesta Pkwy
Albuquerque, NM 87113300