Frequently Asked Questions about BlueNet® EPO Plans

  • How does the BlueNet EPO Plan work?

    BlueNet EPO does not require your employees to choose a primary care physician (PCP), or to obtain referrals to see a specialist. BlueNet EPO members use Blue Cross and Blue Shield of New Mexico (BCBSNM) preferred providers (in-network providers) to receive covered benefits and cost savings of the plan. To obtain benefits under BlueNet EPO, members must use our preferred providers (except in an emergency).

  • What is a PPO Primary Provider (PPP)?

    A PPO Primary Provider (PPP) is a preferred provider in one of the following medical specialties: Family Practice, General Practice, Internal Medicine, Obstetrics/Gynecology, Gynecology, or Pediatrics. PPPs do not include physicians specializing in any other fields such as Obstetrics only, Geriatrics, Pediatric Surgery, or Pediatric Allergy. When a member sees a PPP for an office visit, he or she pays a copay (the deductible is waived). To find a PPP, members can search our Provider Finder®, or call Customer Service at the number listed on their BCBSNM member ID card.

  • What is a specialist?

    A specialist is a health care professional whose practice is limited to a certain branch of medicine such as specific procedures, age categories of patients, specific body systems, or certain types of diseases. A PPO specialist has a preferred provider contract with their BCBSNM Plan and is not a "PPP" as defined above. A PPO specialist does not include hospitals or other treatment facilities, pharmacies, equipment suppliers, ambulance companies, or similar ancillary health care service providers.

  • Which provider network do members use with the BlueNet EPO Plan?

    They will use the BCBSNM PPO provider network to access contracted doctors, hospitals, and other health care professionals within New Mexico. BlueNet EPO members also have access to BlueCard® PPO providers when outside New Mexico.

  • Why are there separate charges for a visit to a provider?

    The member always pays an office visit copay. There may be separate charges for any therapies or diagnostic tests performed during or as a result of the visit, and these charges are based on type of service and place of service (e.g., surgery performed in a provider's office or X-rays at an outpatient facility). The member may be responsible for paying additional coinsurance and deductible for these services. Members can check the Benefit Booklet for more information.

  • How does the prescription drug plan work?

    You have chosen one of the prescription drug plans below for your employees. Please refer to your Prescription Drug Plan Rider or BCBSNM member ID card to confirm which plan you selected.

    4-Tier Drug Plan

    The 4-Tier prescription drug plan allows members to get a prescription drug even if it's not on the BCBSNM Drug List and to get a brand-name drug even when a generic-equivalent is available. The copay is based on whether the member is receiving a generic drug or a brand-name drug AND whether the drug is on our Drug List.

    Prescription drug payments are based on the following tier structure for a 30-day supply or 120 units, whichever is less.

    Tier 1 copay: The member pays this amount for a generic drug.
    Tier 2 copay*: The member pays this amount for a brand-name drug that is on our drug list when no generic is available.
    Tier 3 copay*: The member pays this amount for a brand-name drug that is not on our drug list or when receiving a preferred specialty drug**.
    Tier 4 copay for non-preferred specialty drugs**: The member pays 15% of covered charges or up to a $250 maximum copay per prescription for non-preferred specialty drugs.

    Advise your employees to have prescriptions filled at either a participating pharmacy or through the PrimeMail Pharmacy Program. Search the Provider Finder to locate a participating pharmacy in New Mexico. Coverage is always subject to the limitations of your group's health care plan. For some medications, prior approval requirements, generic substitution, or quantity limits may apply.

    See your Prescription Drug Plan Rider for details, limitations, exclusions, and Specialty Pharmacy Program information.

    * If a member or a member's doctor prefers that he or she receive a brand-name drug when a generic equivalent is available, the member will pay the Tier 1 copay PLUS the difference in cost between the generic and brand-name drug.

    ** Specialty pharmacy drugs are used to treat serious and/or chronic conditions such as multiple sclerosis, pulmonary hypertension, hepatitis, and rheumatoid arthritis. These medications are typically injectable and can be administered by a patient or family member. Members must use a contracting specialty network pharmacy to fill these specific prescriptions.

    Under the PrimeMail Pharmacy Program, you can select a plan that allows your employees to receive up to three packages (a 90-day supply) via mail order for only 2-1/2 times the retail copay.


  • What if my employees have questions about their benefits?

    BCBSNM's customer service representatives are available to answer questions 6 a.m. to 8 p.m. MT, Monday through Friday, and 8 a.m. to 5 p.m. MT on weekends and holidays (closed Thanksgiving and Christmas Day). If members call after hours, they can leave a message and we will return their call by the next business day. Members should call the customer service number listed on their BCBSNM member ID card and should have their ID card available when they call. They may also contact customer service with a secure message through Blue Access for MembersSM.

Learn More About BlueNet EPO

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