Welcome to the BCBSNM Help Center

You can manage your account, see claims information, and more using the online Blue Access for Members℠ tool, or by downloading our mobile app.

• Sign up here for online access.
• To download the app, search BCBSNM in Google Play  or the Apple Store .
• Or text BCBSNMAPP to 33633.

Have more questions? Visit the Account Management help section for tips and tools.

You can get a digital copy of your BCBSNM member ID card at any time through your BAM account. You will need your member ID number and group number to sign up or log in. You can find them in your policy welcome package and on your first premium bill, if applicable.

If you have an iOS mobile device, you can download your digital member ID card to your mobile device’s wallet. With this option, you can always access it, even if you don’t have good reception or an internet connection. There’s no need to wait for a physical card to come in the mail. Access is always at your fingertips.

To share from the mobile wallet, tap the share icon. 

Visit the Member ID Card help section for information about using your digital member ID card when you get care, getting a replacement card and more.

Here are convenient ways you can pay your bill:

Online

• Log in to your  BAM account and select Billing and Payments to be redirected to the secure website for completing a payment by card.

Auto Bill Pay 

• To set up a recurring monthly payment, log in to your account and select Billing and Payments.

Phone

• To make a one-time payment over the phone, go to Contact Us to find the phone number to call for your health plan.
• You’ll need your BCBSNM member ID number, bank routing number and bank account number to complete your one-time payment by phone.

Mail 

• Pay by mail with a personal check, cashier’s check or money order.  

To do so, be sure you:

• Make the check payable to Blue Cross and Blue Shield of New Mexico or BCBSNM.
• Write your account/member ID number on your check, cashier’s check or money order.
• Include the payment coupon that was sent to you with your bill. 
• Send your payment at least five business days before the payment due date to ensure it posts to your account in time.
• Mail your payment to the address on your bill.

In-Person

• The in-person option is not available for your first payment. Following payments can be made with cash at MoneyGram^®*
• MoneyGram locations in Walmart and Albertsons stores also take debit card payments.
• Bring a copy of your bill, which includes your account or billing ID number and your "receive code" with your payment.

*MoneyGram is a separate and independent company that provides an insurance premium payment option to send payments to Blue Cross and Blue Shield of New Mexico, and is wholly responsible for its own products and services. MoneyGram is not affiliated with or related to Blue Cross and Blue Shield of New Mexico or the Blue Cross and Blue Shield Association, nor is MoneyGram authorized to offer Blue Products or use the Blue Brands.

To make the most of your benefits and save money, you’ll need a doctor, dentist or hospital that’s in your health plan network. The best place to start is in the Find Care section of our website. Here are some things you’ll find there:

Our Provider Finder^® tool. With Provider Finder, you can search for in-network doctors, hospitals, urgent care centers, outpatient care centers and more. Search as a guest or log in using your BAM account to see results that fit your plan.

The Find a Dentist tool, to search our dental network for dentists, orthodontists and oral surgeons.

If your BCBSNM plan includes prescription drug coverage, use our Find a Pharmacy tool to search for pharmacies that give you preferred pricing on prescriptions.

Learn more about using your BCBSNM network to get the best care at the lowest cost in the Finding Care help section.

You can use our Form Finder tool to browse commonly requested forms to find and download the one you need for pharmacy, enrollment, claims and more. 

To learn more about our claims processes and how to file a claim, visit the Claims and Coverage help section.

Health insurance is full of terms you may not know. To help you better understand health insurance, use our glossary to learn the most commonly used health care terms and definitions.

Yes. You can submit a claim for over-the-counter Covid-19 tests to be reimbursed. If it is covered by your benefits, each test will be reimbursed up to $12.

You can also submit a claim for Covid-19 test reimbursement if:

• An in-network pharmacy can’t submit your claim electronically.
• You didn’t buy the tests from an in-network location.