Media Contacts

If you are a member of the media with questions, please contact:

Laurie Volkin at 505-816-2041

Email Laurie

For all other questions,
please call 800-835-8699.

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Contact Us

Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630


Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - FSU/Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

Make a Payment

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Product and Program Contact Information

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:

Individual and Family Plan
If you have coverage through your employer, please see “Group Plans” below.
Under 65 Customer Service
(Existing members with health insurance plans including HMO and PPO)
Monday – Friday: 6 a.m. – 7 p.m. CT
Saturday: 7 a.m. – 4 p.m. CT
Sunday: Closed
Group Plans
HMO Customer Service 800-423-1630
PPO Customer Service 800-432-0750
All Other Members
BCBSNM Customer Service 800-432-0750
Medicare and Medicaid Plans
Medicaid Members 866-689-1523
Medicare Advantage Members 877-774-8592
Medicare Part D Members 888-285-2249
Medicare Supplement Members 877-587-6623
Medicare Information and Sales 855-375-8934
Human Resources
Human Resources Inquiries 866-977-7378
Supplier Registration
Supplier Registration  If you are interested in conducting business with Blue Cross and Blue Shield of New Mexico, this link takes you to our Supplier Registration Portal.