Media Contacts

If you are a member of the media with questions, please contact:

Laurie Volkin at 505-816-2041

For all other questions,
please call 800-835-8699.

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Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

505-291-3500
800-835-8699

Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - FSU/Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:

Individual and Family Plan
If you have coverage through your employer, please see “Group Plans” below.
Under 65 Customer Service (Existing members with health insurance plans including HMO and PPO)	866-236-1702 Monday – Friday: 6 a.m. – 7 p.m. CT Saturday: 7 a.m. – 4 p.m. CT Sunday: Closed
Group Plans
HMO Customer Service	800-423-1630
PPO Customer Service	800-432-0750
All Other Members
BCBSNM Customer Service	800-432-0750
Medicare and Medicaid Plans
Medicaid Members	866-689-1523
Medicare Advantage Members	877-774-8592
Medicare Part D Members	888-285-2249
Medicare Supplement Members	877-587-6623
Medicare Information and Sales	855-375-8934
Human Resources
Human Resources Inquiries	866-977-7378
Supplier Registration
Supplier Registration	If you are interested in conducting business with Blue Cross and Blue Shield of New Mexico, this link takes you to our Supplier Registration Portal.