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If you need help communicating with Blue Cross and Blue Shield of New Mexico (BCBSNM), we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, call us. You can also contact Customer Service with a secure message through Blue Access for Members.
Monday – Friday, 6 a.m. – 8 p.m. MT
Weekends & Holidays, 8 a.m. – 5 p.m. MT
Closed Thanksgiving and Christmas
Attn: NMRHCA DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630
From October 1 to February 14, call us 7 days a week from 7 a.m. to 7 p.m. MT.
From February 15 to September 30, call us Monday through Friday from 7 a.m. to 7 p.m. MT.
4308 Carlisle Blvd. NE, Suite 104
Albuquerque, NM 87107-4849
Phone Number: 1-800-233-2576
Fax Number: 1-505-884-8611
Express Scripts® Customer Service
(for NMRHCA Value, PPO, and Medicare Supplement Plans only)
Advantage Value and PPO Plan members call: 1-800-501-0987
Medicare Supplement Plan members call: 1-800-551-1866
Davis Vision® Customer Service
Delta Dental® Customer Service
United Concordia Customer Service
If you are a BCBSNM member, you can contact Customer Service with a secure message through Blue Access for Members.