This page may have documents that can’t be read by screen reader software. For help with these documents, please call 1-800-788-1792.

Contact Us

A Designated Service Unit is Here for You

If you need help communicating with Blue Cross and Blue Shield of New Mexico (BCBSNM), we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, call us. You can also contact Customer Service with a secure message through Blue Access for Members. 

BCBSNM Customer Service for NMRHCA Value Plan, Premier 3-Tier PPO Plan and Medicare Supplement Plan

1-800-788-1792
Monday – Friday, 6 a.m. – 8 p.m. MT
Weekends & Holidays, 8 a.m. – 5 p.m. MT
Closed Thanksgiving and Christmas

Mailing Address:
Attn: NMRHCA DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

BCBSNM Customer Service for Medicare Advantage (HMO) Plan 

1-877-299-1008
TTY/TDD 711
From October 1 to February 14, call us 7 days a week from 7 a.m. to 7 p.m. MT.
From February 15 to September 30, call us Monday through Friday from 7 a.m. to 7 p.m. MT.

NMRHCA Home Office

Mailing/Physical Address:
4308 Carlisle Blvd. NE, Suite 104
Albuquerque, NM 87107-4849
Phone Number: 1-800-233-2576
Fax Number: 1-505-884-8611
Website: www.nmrhca.org

Contact Information for Other Benefits

Express Scripts® Customer Service
(for NMRHCA Value, PPO, and Medicare Supplement Plans only)
Advantage Value and PPO Plan members call: 1-800-501-0987
Medicare Supplement Plan members call: 1-800-551-1866
Website: www.express-scripts.com

Davis Vision® Customer Service
1-800-999-5431
Website: www.davisvision.com

Delta Dental® Customer Service
1-877-395-9420
Website: www.deltadental.com 

United Concordia Customer Service
1-888-898-0370
Website: www.ucci.com

Contact Us via Secure Messaging

If you are a BCBSNM member, you can contact Customer Service with a secure message through Blue Access for Members.

Log in to Blue Access for Member