Blue Access for Producers

Contact Us

Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630


Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - FSU/Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

If you are a member with a question about your coverage, please contact Customer Service at the phone number on the back of your membership card or at 1-800-432-0750.

Group Sales
For group product inquiries, including dental, vision and life insurance, email our Group Sales team. 1-800-672-9700
Fax 1-505-837-8600
Individual Sales
For individual product inquiries, including dental, email our Individual Sales team. 1-866-445-1396
Fax 1-505-837-8600
Medicare Sales 1-855-375-8934
Fax 1-505-816-2267
Producer Sales and Services for Individual Products
Producer Sales Unit
Please provide your Producer # with email inquiries.
Retail Producer Services 1-888-697-0679


Producer Service Center for Group and Individual 

For questions, other than sales, benefits and membership.

Producers (Agents/Brokers) who need assistance with any of the following issues should contact the Producer Service Center at 1-855-782-4272 or by email:

Individual and Group Commission inquiries
Producer of Record requests, instruction, submission and status
Book of business transfers, instruction, submission and status
Producer contracts
Producer appointments
Licensing inquiries
General inquiries regarding PDP certifications
General inquiries regarding PDP Referral programs where applicable
General inquiries for any other producer related issues, excluding membership inquiries such as benefits etc.



Blue Access Internet Help Desk – Have technical questions or a comment about using our website? Call 1-888-706-0583 or email us
Monday – Friday: 6:00 a.m. – 9:00 p.m. MT
Saturday: 6:00 a.m. – 2:30 p.m. MT
Blue Access for ProducersSM Hours of Operation:
24 hours a day, 7 days a week
Blue Access for EmployersSM Hours of Operation:
Monday – Friday: 4:30 a.m. – 11:00 p.m. MT
Saturday: 4:30 a.m. – 5:00 p.m. MT
Sunday: 4:30 a.m. – 11 p.m. MT