Virtual Visits

Your employees' health care coverage includes access to virtual health care services through telehealth or telemedicine. Their provider network may also include our Virtual Visits solution, powered by MDLIVE. A Virtual Visit lets them have a live consultation with an independently contracted board-certified MDLIVE doctor or therapist. This can happen 24 hours a day, seven days a week by online video or mobile app.1

Instead of going to the office, employees can talk while at home, work or many other places. And, a Virtual Visit can cost less than going to the urgent care clinic or emergency room.

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Getting Care

MDLIVE’s doctors and therapists can treat many non-emergency medical and behavioral health conditions, like:

General Health

  • Allergies
  • Asthma
  • Joint aches
  • Sinus infections

Pediatric Care

  • Cold/flu
  • Ear infections
  • Pink eye

Behavioral Health

  • Online counseling
  • Child behavior/learning issues
  • Stress management

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.2

Choosing a Doctor

Finding a Virtual Visits doctor is easy. Your employees can log into Blue Access for MembersSM to register on MDLIVE's website.

They can meet with the next professional that's free or make an appointment.

Let employees get care when — and where — they need it.

Talk with your BCBSNM account representative about how MDLIVE's Virtual Visit solution can work for you.


1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

Virtual Visits, powered by MDLIVE, may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product or a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the Virtual Visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.