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Virtual Visits

Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, MDLIVE board-certified doctor. This can happen by mobile app, online video or phone – 24 hours a day, seven days a week. Instead of going to the doctor’s office, you can talk with a doctor while at home, work or many other places.

Getting Care

MDLIVE’s doctors can treat many non-emergency medical conditions, like:

General Health

  • Allergies
  • Asthma
  • Sinus infections

Pediatric Care

  • Cold/flu
  • Ear infections
  • Pink eye

They can also write – and send – prescriptions (when appropriate) to a nearby pharmacy.

Finding a virtual visits doctor is easy. Log in to Blue Access for MembersSM.

Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.

MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of New Mexico. MDLIVE is solely responsible for its operations and for those of its contracted providers.