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Tools and Resources

As a member of Blue Cross and Blue Shield of New Mexico (BCBSNM), you have access to the following tools and resources.

View Your Account Information Online

Through Blue Access for MembersSM, you and your family have access to online resources where you will find practical and useful information. With BAM, you can:

  • Check the status of a claim
  • Confirm who is covered under your plan
  • View and print  claim history and information, such as Explanation of Benefits (EOBs).
  • Locate a provider in your network that meets your needs
  • Sign up to receive e-mail notifications of new claim activity
  • Request a new or replacement ID card or print a temporary ID card

Go Digital

Email and text options are easy ways to keep track of your health benefits information.

You'll get access to:

  • your claims status,
  • plan information,
  • ways to save and more

Update your preferences today.

24/7 Nurseline

Call the 24-hour nurseline seven days a week to speak with a registered nurse when you or a family member has a health problem or question. Nurses provide health advice and information about high fevers, earaches, cuts, bruises and more. To talk to a nurse or to access an audio library of over 1,200 topics, call 1-800-973-6329.

Web and Mobile Tools

You get easy access to your account information, helpful tools and downloadable apps to help you find a doctor and more.